![]() ![]() If a refund is due to you it will be made expeditiously and within 30 days. We recommend that you use an insured service for all returns. If you do not pay for the cost of return then we may deduct the cost of retrieving the goods from any refund due to you in respect of the order. If you choose to return any goods you must ensure that the goods are properly packaged and sent at your cost by a secure carrier: it is your responsibility to take reasonable care to ensure that they reach us undamaged. ![]() Please call us before returning any goods. If the goods you receive are not what you ordered please return them to us in their original condition within 14 days and we will either replace them with the goods you ordered or refund the cost of the goods and carriage. If the goods you receive are faulty please return them to us in their original condition within 14 days and we will either repair or replace them or refund the cost of the goods. If you experience any difficulty in placing an order please contact us and we will be happy to help. Shipping normally takes place within 48 hours (subject to stock) from your order being received and should be delivered within 3-8 days and depending on your country. Customs policies vary from country to country, so you should contact your local customs office for further information. Any add-on charges for customs clearance must be accepted by you. If ordering for delivery overseas, you may be required to pay import duties and taxes that are added once the order arrives in your country. ![]() VAT will not be charged on orders being shipped to the Channel Islands, Switzerland and countries outside of the European Union. We are required by law to collect VAT at UK rates on orders despatched to countries within the European Union. VAT and other taxesĪll prices are shown in GBP including UK VAT (at 20%) where applicable. ![]() If you need delivery by a certain time please state this on your order and we will do our best to accommodate you. Please contact us for more information on items which are currently out of stock, and we will send you an email with approximate new stock arrival dates. We will deliver your goods normally within 48 hours if in stock. ![]()
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